Terms of Use

Term And Conditions

Last updated: October 2026

These terms cover your use of coinknowledge.io and anything you buy from us. By using the site or buying from us, you agree to them. Our Privacy Policy and Disclaimer also apply.

Nothing we provide is financial, investment, tax or legal advice.

Who we are: Coin Knowledge Limited, registered in England and Wales (company number 15899703), registered office Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, GL50 3PN. You can contact us through the Contact page on our website or at info@coinknowledge.io.

1. Using Our Website

• Our content, including text, videos, course materials and our name and logo, belongs to us. You can use it for your own personal, non-commercial purposes and quote short extracts with credit. You can’t copy, share, sell or republish it, or use it to train AI systems, without our permission, except where the law allows.
• Please don’t misuse the site. That means no unlawful, abusive or misleading posts, no pretending to be us, no promoting investments, "recovery" services or scams, and no hacking or disrupting the site. If you do, we may remove your content or block your access.
• If you post a comment or review, you allow us to display it. We won’t remove a genuine review because it’s negative.
• If you create an account, you must be 18 or over, keep your login private and not share your access.
• Some links are affiliate links, which may earn us commission (see our Disclaimer). We’re not responsible for other websites.
• We may change or remove content on the site at any time, but this won’t affect anything you’ve already paid for.

2. Courses

• You must be 18 or over to buy a course. The price at checkout is the total you pay, and our contract starts when we confirm your order by email.
• Your course is for you alone. You’ll need an internet connection and an up-to-date web browser to use it. We’ll keep it available to you for at least 12 months from purchase. After that, if we withdraw it, we’ll give you at least 3 months’ notice.
• Cancelling:you can cancel within 14 days of buying for a full refund, as long as you haven’t started the course. At checkout, you agree that you can start straight away and that you’ll lose this right once you start (for example, by opening a lesson). After that, we don’t give refunds unless the course is faulty.
• If something’s wrong:if a course is faulty or not as described, we’ll fix it. If we can’t, you’re entitled to a price reduction, up to a full refund. Your legal rights under the Consumer Rights Act 2015 aren’t affected.pay monthly, the remaining payments for that term are still due. Apart from the cooling-off period below, we don’t refund the unused part of a term.
• 14-day cooling-off:you can cancel within 14 days of first joining, within 14 days of free or discounted access ending, and within 14 days of a renewal. We’ll refund what you’ve paid for that term, less a proportionate amount for the days you had access, and if you pay monthly, no further payments will be due.
• Changes and closure:member content and features will change over time, but we won’t significantly reduce what’s included without telling you first. If we close the Academy, we’ll give you at least 30 days’ notice, no further payments will be due, and we’ll refund any unused part of a term you’ve paid for.
• Community rules:the Academy is a place for crypto and financial education. Please be respectful. Don’t promote ("shill") projects, products or services, post political rants, offensive language, scams or "recovery" offers, give other members financial advice, or share member content outside the Academy. Other members’ views are their own and aren’t advice. You can report any post you think is illegal or breaks these rules, and we’ll review it. We may remove posts, and if you seriously or repeatedly break these rules we may end your membership. If we do, no further payments will be due, and we’ll refund any unused part of a term you’ve paid for upfront.

3. 1:1 Coaching

• Coaching consists of one-to-one educational video sessions with our founder, James. It isn’t financial advice:we don’t recommend investments, tell you what to buy or sell, or coach on trading, derivatives or leverage. Your decisions are your own. Never share your seed phrase or private keys with anyone, including us.
• The introductory call is free, with no obligation to buy. Sessions are paid for in advance, and you must be 18 or over to book.
• Your 14-day right to cancel:you can cancel within 14 days of booking, and you’ll get a full refund for any session that hasn’t taken place. If a session takes place within those 14 days at your request, we’ll charge for it in proportion to the total price (for a package, the package price divided by the number of sessions). You can’t cancel a single session once it has taken place.
• Rearranging:with at least 48 hours’ notice, you can rearrange a session for free, or cancel a single session for a full refund. With less notice, or if you don’t attend, the session counts as used. This doesn’t reduce your 14-day right to cancel.
• Ending a package early:after the 14 days, you can end a package at any time. We’ll charge the sessions you’ve had at our standard single-session price at the time you bought the package, refund the rest, and never charge more than the package price. For example, if you paid £2,700 for ten 90-minute sessions and used four at £300 each, we’d refund £1,500.
• If we cancel a session, you can choose a new time or a refund for that session (for a package, its share of the package price).
• We don’t record sessions unless we both agree, and we keep what you tell us confidential unless the law requires otherwise.

4. The Academy (Membership)

• The Academy is a paid membership that gives you access to the member content and features described on the Academy page. You must be 18 or over to join.
• Your membership term:membership lasts 12 months. You can pay for the year upfront or in 12 monthly payments. Before you join, we’ll show you the price, the total you’ll pay over the 12 months and how renewal works, and you’ll confirm this before paying.
• Renewal:at the end of each 12-month term, your membership renews for another 12 months on the same payment basis unless you cancel. We’ll remind you before it renews. Prices don’t change during a term, and we’ll tell you about any price change at least 30 days before your renewal.
• Free or discounted access:if we offer free or discounted introductory access, we’ll explain the terms when you join and remind you before it ends and paid membership starts.
• Cancelling: you can cancel online at any time through your account, and we’ll confirm it by email. Your membership then ends at the end of your current 12-month term and won’t renew. If you
• These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.

5. Cancellations And Refunds

To cancel a course, coaching or Academy membership within your cancellation period, tell us through our Contact page or by email. You can use the form below, but you don’t have to. We’ll refund you within 14 days, using your original payment method.

6. Our Liability

• We don’t exclude or limit liability where the law doesn’t allow us to, including for death or personal injury caused by negligence, for fraud, or under your legal rights as a consumer.
• Otherwise, we’re not responsible for any investment, trading or tax decision you make, or any loss that results from it. We’re also not responsible for lost cryptoassets, keys or passwords, for losses caused by exchanges, wallets or other third parties, or for losses that weren’t foreseeable. Our site, courses, coaching and Academy are for personal use, so we’re not liable for business losses.
• Our total liability to you is limited to the price you paid for the course or coaching concerned, the Academy fees you paid in the 12 months before your claim, or £100 for anything free.

7. Other Terms

• We’re not responsible for delays caused by events outside our control. If this affects something you’ve paid for, we’ll offer you a new date or a refund.
• If you seriously break these terms, for example by sharing a course, we may end your access.
• We may update these terms, but changes won’t affect anything you’ve already paid for unless the law requires them.
• Complaints:contact us and we’ll aim to respond within 14 days.

Cancellation Form

To: Coin Knowledge Limited, Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, GL50 3PN. Email:info@coinknowledge.io

I give notice that I cancel my contract for the following course, coaching or Academy membership:

Ordered on:

Name:

Address:

Signature (only if sending on paper):

Date:

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Privacy Policy

Privacy Policy

Last updated: October 2026

Coin Knowledge Limited ("we", "us") runs coinknowledge.io and is responsible for your personal information. We’re registered in England and Wales (company number 15899703), and our registered office is Formal House, 60 St. Georges Place, Cheltenham, Gloucestershire, GL50 3PN. To contact us about your information, use the Contact page on our website or email info@coinknowledge.io.

1. What We Collect

• Your name, email address and anything you send us when you join our newsletter, create an account, buy something, book coaching or contact us.
• Your billing details and what you’ve bought. Card payments go through our payment provider, so we never see your full card number.
• For coaching, what you choose to tell us about your goals and experience, and your coaching plan.
• How you use our site and emails, through cookies and email tracking (see section 4).

Affiliate partners usually tell us about referrals without identifying you, although occasionally a partner may share your first name.

2. Why We Use It

Purpose Lawful basis Sending our newsletter, which may include events run by Digital Wealth London, a separate company we own Consent Providing your courses, coaching, Academy membership and account Contract Taking payments and keeping financial records Contract and legal obligation Answering enquiries and complaints, preventing fraud and keeping the site secure Legitimate interests (running our business safely) Analytics and marketing cookies, and tracking whether our emails are opened and clicked Consent Publishing a testimonial from you, with your permission Consent

You don’t have to give us your information, but we can’t provide our newsletter, courses or coaching without the details we need for them. You can withdraw your consent at any time, for example by unsubscribing from our emails.

3. Who We Share It With

We don’t sell your information. We share it only with service providers that help us run the business (such as website hosting, email, payments, course delivery, video calls and analytics), our accountants and advisers, and freelancers who work for us, and only as far as they need it. We’ll also disclose it where the law requires.

Some of these are outside the UK. When your information is transferred abroad, we make sure it’s protected, either because the UK has approved the country or organisation it’s going to, or by using contract terms approved for UK transfers. Contact us if you’d like details.

4. Cookies And Email Tracking

We use strictly necessary cookies to make the site work. We only use analytics and marketing cookies if you agree, and you can change your choice at any time through the Cookie settings link at the bottom of every page. If you play an embedded YouTube video, YouTube may set its own cookies.

Our emails tell us whether they’ve been opened and which links have been clicked. You can stop this at any time by unsubscribing.

5. How Long We Keep It

• Newsletter: until you unsubscribe. After that, we keep only your email address, so we don’t contact you again.
• Your account, course access and Academy membership: while your account is open. Posts you make in the Academy community are visible to other members until you or we remove them.
• Coaching plans, enquiries and other messages: 12 months after our last contact.
• Payment and financial records: 6 years from the end of the financial year, as tax law requires.
• Testimonials: until you ask us to remove them.
• Analytics: up to 14 months.

If there’s a complaint or dispute, we may keep the relevant information until it’s resolved.

6. Your Rights

You can ask to see a copy of your information, have it corrected or deleted, restrict or object to how we use it, or receive it in a format you can move elsewhere. If you object to marketing, we’ll always stop. Contact us to use any of these rights. We’ll reply within one month (or up to three months for complex requests, in which case we’ll tell you), and we may need to confirm your identity first.

7. Complaints

If you’re unhappy with how we’ve handled your information, please contact us. We’ll acknowledge your complaint within 30 days and tell you the outcome without undue delay. You can also complain to the Information Commission (known as the ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

8. Children And Changes

Our services are for adults, and we don’t knowingly collect information from anyone under 18. We’ll update this policy when our practices change, and the date at the top shows the latest version.

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